{"id":537,"date":"2021-04-19T09:03:40","date_gmt":"2021-04-19T09:03:40","guid":{"rendered":"http:\/\/localhost\/qmetrics\/?page_id=537"},"modified":"2022-09-16T10:27:42","modified_gmt":"2022-09-16T10:27:42","slug":"metodologia-qmetrics","status":"publish","type":"page","link":"https:\/\/qmetrics.pt\/en\/metodologia-qmetrics\/","title":{"rendered":"Qmetrics&#8217; Methodology"},"content":{"rendered":"<p><\/p>\n<p class=\"single-serv-page-desc\">The results produced by traditional methodologies to measure and manage the experience in the market are based exclusively on the completion of questionnaires to customers and do not provide more than vague indications, which contribute little to the effective performance of an action plan aimed at improving the experience. of the customer.<\/p>\n<p class=\"single-serv-page-desc\">Qmetrics&#8217; main objective is to respond in a differentiated way to the limitations of traditional methodologies, proposing new methodologies based on the most recent scientific developments.<\/p>\n<p class=\"single-serv-page-desc\">Qmetrics methodologies allow identifying priority action areas, answering questions such as:<\/p>\n<ul class=\"p-0\">\n<li class=\"single-serv-page-desc p-0\"><span class=\"quest-num\">1.<\/span> What to do to retain customers?<\/li>\n<li class=\"single-serv-page-desc p-0\"><span class=\"quest-num\">2.<\/span> What to do to increase the recommendation and the NPS?<\/li>\n<li class=\"single-serv-page-desc p-0\"><span class=\"quest-num\">3.<\/span> What to do to increase the share of wallet?<\/li>\n<li class=\"single-serv-page-desc p-0\"><span class=\"quest-num\">4.<\/span> What are the impacts of the actions taken on the profitability of the business and how to improve this profitability?<\/li>\n<\/ul>\n<p class=\"single-serv-page-desc\">The Qmetrics methodology puts market experience at the heart of the business. It provides concrete and operational information that facilitates decision making for managers in relation to the relationship with the customer.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>The results produced by traditional methodologies to measure and manage the experience in the market are based exclusively on the completion of questionnaires to customers and do not provide more than vague indications, which contribute little to the effective performance of an action plan aimed at improving the experience. of the customer. Qmetrics&#8217; main objective [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-metodologias.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/pages\/537"}],"collection":[{"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/comments?post=537"}],"version-history":[{"count":1,"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/pages\/537\/revisions"}],"predecessor-version":[{"id":1348,"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/pages\/537\/revisions\/1348"}],"wp:attachment":[{"href":"https:\/\/qmetrics.pt\/en\/wp-json\/wp\/v2\/media?parent=537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}