Point of Sale Experience

1. Build a Quality of Service management tool at sales points, updated regularly, allowing immediate detection of sharp breaks in any Quality of Service parameter;

2. Compare the results of the various points of sale in order to identify the best practices, which serve as benchmarking for the other points of sale;

3. Establish incentives for improvement and goals for certain parameters, for each location or for the employees themselves;

4. Collect complaints / comments from customers permanently, contributing to the improvement of the service and, consequently, of Customer Loyalty to the organization;

5. Analyze the evolution of the various parameters of Quality of Service and verify to what extent the actions developed are perceived by customers.