Política de privacidade

This Privacy Policy describes who we are, for what purposes we use your data, how we treat it, with whom we share it, how long we keep it, as well as how to enter contact us and exercise your rights.

How to contact Qmetrics

Qmetrics – Consultancy Services in Information Management, Lda legal person 505029138, is headquartered and can be contacted at Travessa da Trindade, 16-4ºC in Lisbon or by calling (+351) 213220420.

Qmetrics is responsible for the processing of personal data that it collects and processes, in compliance with the requirements expressed in the General Data Protection Regulation.

Why we treat your personal data

  • The personal data we process is always collected for a specific purpose and for a specific treatment, after which it is transformed into anonymous data [1].
  • 1. Compliance with legal obligations that apply to us, both to customers and suppliers, and to to our employees;
  • 2. The execution of contracts or for pre-contractual diligences within the scope of our activity;
  • 3. To perform the services we provide, in which we obtain the consent of the data subject to treat your personal data for specific, explicit and legitimate purposes, clearly informed at the time of contact;
  • 4. We can still handle information if we have a legitimate interest in doing so, provided that, and in each case, our interest is in conformity with the rights of the data subject, as with our communication with customers and potential customers, suppliers and potential suppliers and in the recruitment of new employees or service providers;

Lawfulness for the treatment of your personal data

  • Qmetrics’ commercial activity needs to make contacts for data collection aimed at providing information analysis and management services. These contacts are always addressed to people, so we carry out operations of processing personal data whenever we provide services.
  • We always guarantee the lawfulness of the processing operations we do, which can be guaranteed in several ways, as appropriate:
  • 1. As a subcontractor to a client of ours, where the client, as the controller, transmits your personal data so that we can contact you;
  • 2. In cases where Qmetrics is itself responsible for processing . In these cases, we randomly generate telephone numbers to which we call and obtain the consent, which is registered in a database and associated with the registration of the holder, for the purpose in question.

What we do with your data at the end of processing

The personal data that we use is used exclusively to generate statistics, so that the processing operation that supported the purpose for which your data has been completed collected, we proceed to anonymize the records or even completely destroy them.

Retention period

We only keep personal data for as long as necessary for the purposes for which it was collected, which is generally reduced.

In cases where we need to keep the data for a longer period, this data will be made anonymous.


Information security and protection of personal data is a priority for Qmetrics. We ensure the appropriate means of protection so that our internal procedures for the security of personal data are in compliance with the regulations in force. In the event that we need to use third parties, we guarantee that they are linked to Qmetrics under contract and that they guarantee adequate protection of the personal data to which they have access. We limit access to personal data to employees directly involved in the defined processing operations and strictly within the scope of their duties. We take the necessary measures to ensure the safe processing of personal data and to protect it from loss and access violations by unauthorized persons. All personal data we process is stored in secure information systems, in accordance with a security policy, audited and subjected to periodic tests.


We respect the confidentiality of the personal data we process, ensuring that we do not disseminate, distribute or make available to third parties other than in the specific fulfillment of a service hiring to support the services we provide.

Exercise of the rights of holders

At any time, as the owner of the data you have provided, you can exercise your rights to:

You can request access to the information we hold about you;

You can request rectification of the information if it is inaccurate or incomplete;

You can request the deletion of your personal data, whenever you find that your personal data is no longer needed for the purpose that motivated its collection or processing, that there are no prevailing legitimate interests or for withdrawing consent for the processing of data and there is no other basis for said processing;

Withdrawal of consent
You have the right to withdraw your consent at any time;

Rights of limitation and opposition to treatment

Right to a limitation on processing
It is only relevant to request a limitation on the processing of your personal data for the period between having contested the accuracy of your personal data and Qmetrics having rectified it, or if it was detected that, for some reason, we were processing your data illegally and prefer to limit the use of these data as an alternative to deletion; However, in the scope of the processing operations and for the purpose that Qmetrics carries out the processing, statistical operations, such a situation does not appear to be legitimate for Qmetrics to choose to erase the collected data;

Right to object to treatment
It is only relevant to request opposition to treatment, until it turns out that the responsible person’s legitimate reasons for the treatment prevails over those of the data subject, or if the data processing is carried out for the purposes of direct marketing or profiling; However, in the scope of the processing operations and for the purpose that Qmetrics carries out the processing, statistical operations, such a situation does not appear to be legitimate for Qmetrics to choose to erase the collected data;

Right to portability
The personal data we collect is at most the name and a means of contact, mostly telephone contact, so the right to portability of personal data is not necessary.

Treatment of requests for exercise of rights by holders of their data

Requests can be addressed by any form of contact with Qmetrics, as the controller, and will be dealt with in order to ensure the effectiveness of your rights . You may be asked to provide proof of your identity to ensure that personal data is shared only with the holder. You will be informed of the measures taken as a result of the fulfillment of your exercise of rights. You also have the right to file a complaint with the National Data Protection Commission.
[1] Processing of personal data so that they can no longer be attributed to a specific data subject without resorting to supplementary information, provided that such supplementary information is kept separately and subject to technical and organizational measures to ensure that personal data cannot be attributed to an identified or identifiable natural person.